Effective Date: July 1, 2026
Website: www.purplearomatherapy.com
Contact Email: lumiix@purplearomatherapy.com
Business Address: Unit 1 Trident Business Park, Holman Way, Nuneaton, CV11 4PN, United Kingdom
Phone: +44 2476 322155
1. Shipping Destinations & Service Areas
We currently ship to addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland). At this time, we do not offer international shipping outside the UK. If you are ordering from outside the UK, please note that your order cannot be fulfilled. We may expand our shipping zones in the future – follow our website or newsletter for updates.
2. Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays) after payment confirmation. During promotional periods (such as new fragrance launches like “Just Dropped Fresh Scents” or seasonal sales), processing may take up to 5 business days. You will receive an order confirmation email with your order details once your purchase is successfully placed, and a shipping confirmation email with tracking information once your order is dispatched.
3. Shipping Methods, Timeframes & Costs
We partner with trusted courier services (including Royal Mail and DPD) to ensure your fragrances arrive safely and promptly. Below are our standard shipping options:
| Shipping Method | Delivery Timeframe (after dispatch) | Cost | Notes |
|---|---|---|---|
| Standard Shipping | 3–5 business days | £3.99 | Most economical option; includes tracking. |
| Express Shipping | 1–2 business days | £6.99 | Priority handling; recommended for urgent gifts or last‑minute purchases. |
| Next‑Day Delivery | Next business day (if ordered before 2 PM) | £9.99 | Available for most UK mainland addresses; cut‑off times apply. |
| Free Standard Shipping | 3–5 business days | FREE on orders over £50 | Automatically applied at checkout for qualifying orders. |
Important Notes:
- Delivery timeframes are estimates and may be affected by courier delays, weather, or regional disruptions.
- Shipping costs are calculated at checkout based on your location and chosen method.
- Some remote or highland areas may experience longer delivery times or additional surcharges (you will be notified at checkout if applicable).
4. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing:
- Your tracking number
- A link to the courier’s tracking page
- Estimated delivery date
You can use this tracking information to monitor your package’s progress. If you do not receive a tracking email within 5 business days of ordering, please check your spam folder or contact us at lumiix@purplearomatherapy.com.
5. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Please double‑check your address details (including postcode) before submitting your order. We are not liable for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided by the customer.
If you realise you have entered an incorrect address after placing your order, contact us immediately at lumiix@purplearomatherapy.com or +44 2476 322155. We will attempt to update the address before dispatch, but changes cannot be guaranteed once the order has been processed.
6. Undeliverable Packages & Failed Deliveries
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect from a local depot within the specified period, we will contact you to arrange re‑delivery. Additional shipping fees will apply for re‑delivery attempts. If we cannot reach you within 14 days, the order may be cancelled and refunded (minus any original and return shipping costs).
7. Lost or Damaged Shipments
While we take great care in packaging our fragrances to prevent damage during transit, issues may occasionally occur.
- Lost Packages: If your tracking shows “delivered” but you have not received the parcel, please first check with neighbours, household members, or designated safe spaces. If the package remains missing, contact us within 7 days of the marked delivery date, and we will initiate an investigation with the courier.
- Damaged Items: If your order arrives damaged, please take photos of the packaging and the damaged product, then contact us within 48 hours of delivery. We will arrange a replacement or refund as appropriate. Do not discard the original packaging until instructed.
8. Taxes, Duties & Customs
All prices on www.purplearomatherapy.com are shown in British Pounds (GBP) and include UK Value Added Tax (VAT) where applicable. As we currently only ship within the UK, no additional import duties or customs fees apply to orders.
9. Holiday & Seasonal Delays
During peak periods (such as Christmas, Black Friday, or new collection launches like “Discover Our Newest Fragrances That Will Transform Your Home”), processing and delivery times may be extended. We will post notices on our website and in checkout to keep you informed of any anticipated delays.
10. Contact Us
For any shipping‑related questions or concerns, our customer service team is here to help:
Purple Flame Aromatherapy Ltd
Unit 1 Trident Business Park, Holman Way, Nuneaton, CV11 4PN, United Kingdom
Email: lumiix@purplearomatherapy.com
Phone: +44 2476 322155
We aim to respond to all inquiries within 1–2 business days.
By placing an order on www.purplearomatherapy.com, you agree to the terms outlined in this Shipping Policy. We are committed to ensuring your luxurious indoor fragrance collection arrives safely and promptly, helping you transform every corner of your home with pure bliss. Thank you for choosing Purple Flame Aromatherapy Ltd – where every scent is crafted to elevate your living space.