Effective Date: July 1, 2026
Company Name: Purple Flame Aromatherapy Ltd
Website: www.purplearomatherapy.com
Email: lumiix@purplearomatherapy.com
Address: Unit 1 Trident Business Park, Holman Way, Nuneaton, CV11 4PN, United Kingdom
Phone: +44 2476 322155
1. Overview and Purpose
At Purple Flame Aromatherapy Ltd, we are dedicated to providing premium indoor fragrance products designed to Transform Every Corner Of Your Home and create Scented Moments Just For You. Our commitment to quality and customer satisfaction is at the heart of everything we do. This Refund and Returns Policy outlines the terms under which returns, exchanges, and refunds are processed. Please read this policy carefully before making a purchase. By placing an order on www.purplearomatherapy.com, you agree to the terms set forth below.
Important Notice: We do not offer refunds without the return of the purchased item(s). A refund will only be issued once the returned product has been received, inspected, and approved by our team. This policy is strictly enforced to ensure fairness and prevent fraudulent claims.
2. Eligibility for Returns
To be eligible for a return or exchange, the item must meet the following conditions:
- Timeframe: You must initiate a return request within 30 days from the date of delivery.
- Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. Any seals, labels, or protective wrapping must be intact.
- Proof of Purchase: A valid order number, receipt, or confirmation email is required.
- Exclusions: Personalized, custom-made, or final sale items (clearly marked as such) cannot be returned. Opened or used products (unless defective) are not eligible for return due to hygiene and safety reasons.
3. Return Process
Follow these steps to initiate a return:
- Contact Our Team: Email us at lumiix@purplearomatherapy.com or call +44 2476 322155 within 30 days of delivery. Provide your order number, the product(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer service team will review your request and, if eligible, issue a Return Authorization (RA) number along with return instructions. Do not ship any items back without an RA number—unauthorized returns will not be accepted.
- Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and free gifts (if applicable). Include a copy of your order confirmation or a note with the RA number inside the package.
- Ship the Return: Send the package to our warehouse at the address provided in your return instructions. We recommend using a tracked and insured shipping service, as you are responsible for the return shipping costs and any loss or damage during transit.
4. Inspection and Refund Procedure
Once we receive your return, our team will inspect the item(s) within 5–7 business days to verify they meet our eligibility criteria.
- Approved Returns: If the return is approved, we will process a refund to the original payment method used during purchase. Please note:
- No “Refund-Only” Option: As stated, we do not offer refunds without the physical return of the item. A refund is issued only after the product is received and verified.
- Refund Timeline: Refunds typically take 7–10 business days to appear in your account, depending on your bank or payment provider.
- Deductions: Original shipping charges are non-refundable. If the return is due to a change of mind or non-defective issues, return shipping costs will be deducted from the refund amount.
- Rejected Returns: If the item does not meet our return conditions (e.g., used, damaged, missing parts, or returned without authorization), it will be sent back to you at your expense, and no refund will be issued.
5. Exchanges
We are happy to exchange an item for a different fragrance, size, or product, provided the return meets the eligibility criteria above. To request an exchange:
- Follow the same return process as outlined in Section 3.
- Clearly state in your return request the item you wish to exchange and the preferred replacement (subject to availability).
- Once the return is approved, we will ship the replacement product. Any price difference will be charged or refunded accordingly. Shipping costs for the replacement order will be borne by the customer unless the exchange is due to our error (e.g., wrong item shipped).
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a return or replacement at no additional cost to you. In such cases:
- We may provide a prepaid return shipping label.
- Upon verification, we will ship the correct or replacement item promptly, or issue a full refund (including shipping charges) if a replacement is not available.
7. Non‑Returnable Items
For safety and hygiene reasons, the following items cannot be returned or refunded:
- Products that have been opened, used, or tested.
- Personalized or custom‑ordered items.
- Items purchased during final sales or promotions marked as “non‑returnable.”
- Gift cards or digital downloads.
8. Contact Us
For any questions about this policy or to initiate a return, please reach out to our customer care team:
Purple Flame Aromatherapy Ltd
Unit 1 Trident Business Park, Holman Way
Nuneaton, CV11 4PN
United Kingdom
Email: lumiix@purplearomatherapy.com
Phone: +44 2476 322155
We aim to respond to all inquiries within 1–2 business days.
By shopping at www.purplearomatherapy.com, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy. Thank you for choosing Purple Flame Aromatherapy Ltd—where every scent is crafted to help you Elevate Your Living Space With Natural Scents.